Welcome to Brent Cross Flowers, your trusted provider of online flower delivery services in Brent Cross and the surrounding areas. By placing an order through our website, you agree to accept these Terms & Conditions. Please read them carefully as they set out your rights and obligations, as well as the terms under which we supply flowers and related products for delivery. These Terms & Conditions apply to all orders placed by customers throughout Brent Cross and nearby localities.
To purchase flowers or related products from Brent Cross Flowers, customers must complete the online order process as indicated on our website. Upon selecting your desired flower arrangements, bouquets, or gift items, you should enter all requested information accurately. This includes your contact details and the delivery address within Brent Cross or the surrounding areas.
After submitting your order, you will receive an automated acknowledgment confirming receipt of your order request. This does not constitute acceptance of your order. Acceptance occurs only when we have processed payment and dispatched your flowers or products. We reserve the right to amend orders in case of stock unavailability, quality control, or unforeseen circumstances impacting flower selection. If changes are necessary, we will always endeavour to contact you to agree on suitable alternatives or issue a refund if appropriate.
All orders placed are subject to availability and our acceptance. We reserve the right to refuse or cancel any orders if, for example, the requested items are unavailable, payment authorisation is not secured, or we reasonably suspect fraudulent activity.
We do our utmost to ensure product descriptions, images, and prices on our website are accurate. However, flower arrangements are subject to seasonal availability, and certain flowers or materials may occasionally need to be substituted with similar items of equal or higher value. Such substitutions will always maintain the overall style, theme, and value of the arrangement as per your selected item. If a significant change is necessary, we will make reasonable efforts to contact you in advance.
All prices are quoted in Pounds Sterling (£) and include Value Added Tax (VAT) at the applicable rate. Delivery charges, where applicable, will be clearly indicated prior to checkout and added to your total order amount.
Brent Cross Flowers accepts various payment methods available on our website, including major credit and debit cards and any other digital payment solutions displayed at checkout. Full payment is required at the time of ordering. Orders will only be processed once payment has been received in full.
Your payment details will be processed securely, and we take reasonable steps to ensure the safety of all transactions. However, we cannot be held liable for any losses that occur as a result of unauthorised access to personal and transactional data, unless such access resulted from negligence on our part.
Our delivery service is available throughout Brent Cross and the surrounding areas. We strive to deliver all orders on the date you specify during the order process, but please note that delivery times cannot be guaranteed due to factors beyond our control, such as traffic or inclement weather.
If the recipient is unavailable at the time of delivery, our driver will attempt to leave the flowers with a neighbour or in a secure location, and a delivery card will be left with instructions for collection or redelivery. Should delivery be impossible due to incomplete or incorrect information provided by the customer, we cannot accept responsibility for non-delivery or delayed delivery. Any additional delivery attempts may incur further charges.
We recommend placing orders in advance, especially during peak periods such as Valentine’s Day, Mother’s Day, and Christmas, to ensure favorable delivery options and availability.
You may cancel your order for flower delivery in Brent Cross or surrounding areas up to 24 hours before the scheduled delivery date. To request a cancellation, you must contact us using the details provided on our website before the 24-hour deadline. Orders cancelled with sufficient notice will be eligible for a full refund, processed to the original payment method.
Cancellations within 24 hours of the delivery date may not be possible, as we may have already created your order or dispatched it for delivery. In such cases, refunds are at our discretion. Bespoke, personalised, or specially ordered items are generally non-cancellable and non-refundable once preparation has commenced.
If you are dissatisfied with your flowers or service, please contact us within 48 hours of delivery so we can address your concerns. We may, at our sole discretion, offer a replacement, partial refund, or full refund, depending on the circumstances and after reviewing evidence of any issues reported.
Customers are responsible for ensuring the accuracy of all order details, including delivery addresses and recipient information. If you enter incomplete or incorrect details, we cannot be held liable for any loss, delay, or failed delivery. It is also the customer’s responsibility to ensure someone is available to receive flowers at the delivery address.
For services in and around Brent Cross, please ensure your requested delivery location falls within our defined service area, as displayed on the website. If you are unsure, please check with us before placing your order.
Risk in the products passes to the recipient upon delivery. Ownership of flowers and goods arises when we have received full payment and delivered them to the recipient or according to the customer’s instructions.
Brent Cross Flowers strives to provide high-quality flowers and reliable service for customers in Brent Cross and nearby areas. However, our liability for loss or damage related to your order is strictly limited to the purchase price of the product. We accept no liability for indirect, incidental, or consequential loss or damage that may arise from use of our website, products, or services.
We are not responsible for failure to perform, or delays in performance of any of our obligations under these Terms that is caused by events outside our reasonable control (including but not limited to acts of God, strikes, natural disasters, transport interruptions, or customs delays).
Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability not permitted by law.
All website content, including images, descriptions, branding, and designs, remain the property of Brent Cross Flowers or our licensors. You may not reproduce, duplicate, copy, sell, resell, or otherwise exploit any part of our website or products without express written permission.
Your privacy is important to us. We comply with the UK General Data Protection Regulation (GDPR) and relevant data protection legislation. Personal details collected during the order process are used only for processing your order, delivery, and customer service. We do not share your data with third parties except as necessary to fulfil your order or as required by law. For further information, please refer to our Privacy Policy.
Brent Cross Flowers reserves the right to update or amend these Terms & Conditions from time to time, at our discretion and in accordance with changes in law, business practice, or operational requirements. Any changes will be effective immediately upon posting to our website. We encourage customers to review these Terms regularly when placing orders for flower delivery in Brent Cross and surrounding areas.
If any part of these Terms & Conditions is found to be unlawful, void, or for any reason unenforceable, that provision shall be considered severable and will not affect the validity and enforceability of any remaining provisions.
Nothing in these Terms confers any rights or benefits on any person other than the customer as defined in the order.
These Terms & Conditions shall be governed and interpreted in accordance with the laws of England and Wales. You agree that the courts of England and Wales shall have non-exclusive jurisdiction to settle any disputes that may arise under or in connection with these Terms and your use of the Brent Cross Flowers website and services.
If you have any questions, concerns, or require assistance regarding your order or these Terms & Conditions, please refer to the contact options available on our website. We are here to help ensure your experience with Brent Cross Flowers is always a pleasant and seamless one.
Note: These Terms & Conditions apply to all customers residing in Brent Cross and the surrounding areas, and govern the use of our online flower delivery service.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Brent Cross, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Brent Cross.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
