At Brent Cross Flowers, we are dedicated to delivering only the freshest, highest-quality flowers to homes and businesses throughout Brent Cross and the local area. Our trusted position in the community is built on consistent quality and excellent customer care.
We understand the importance of receiving beautiful, vibrant flower arrangements. That’s why every bouquet we prepare is backed by our Fresh Flowers Guarantee. When you order from us, you can be confident your flowers will arrive in pristine condition and remain fresh for an extended period, giving you or your recipient lasting enjoyment.
In the rare event that your flowers arrive damaged or not as described, we kindly ask that you contact us within 24 hours of delivery. Please retain the original packaging and, if possible, provide a photo of the flowers and box so we can quickly assess the issue. This allows us to resolve your concern swiftly and improve our services.
Brent Cross Flowers guarantees that our blooms will remain fresh for a minimum of five days from the time of delivery, provided they are cared for according to our care instructions. While many arrangements last even longer, proper care—including fresh water and regular stem trimming—will extend their beauty. If you notice any wilting or quality issues within this freshness window, do let us know so we can make things right.
If your flowers arrive damaged, fail to meet our freshness guarantee within five days, or if there are any other issues with your order, we offer a straightforward choice between a full refund or a replacement bouquet. We take customer satisfaction seriously and will always do our best to resolve concerns as quickly as possible. Our team may request supporting information or images to help process your request efficiently.
Refunds will be processed via your original payment method. If you choose a replacement, we’ll arrange delivery at the earliest convenience. Our aim is to ensure you receive the fresh, beautiful flowers you expect from your trusted local florist.
Your satisfaction matters to us. If you wish to make a complaint, whether regarding your flowers, delivery service, or any aspect of your experience with Brent Cross Flowers, please get in touch as soon as possible. We encourage you to provide details of your order and any supporting evidence for our team to review. Every complaint is handled promptly, fairly, and with the highest standard of customer care.
All complaints are acknowledged swiftly, and you’ll receive a response outlining how we will resolve your issue. As a proud and trusted Brent Cross florist, we are always eager to learn and improve, ensuring you’re delighted with both our flowers and our service.
Brent Cross Flowers is proud to serve local households and businesses, offering exceptional quality and thoughtful service with every order. If you have any concerns, questions, or feedback regarding your flowers or experience, do not hesitate to get in touch. We value our place in the Brent Cross community and look forward to delighting you with every delivery.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
